Privacy Policy

We collect information you provide directly when you create an account, place an order, contact support, or subscribe to our newsletter. This includes:

• Name, phone number, email address, and delivery address.
• Order details, payment confirmations, and communication history.
• Optional profile data such as skin type, concerns, and product preferences.

We also collect limited technical information automatically — such as device type, browser, IP address, and pages viewed — to keep the site secure and improve performance.

• To process and deliver your orders, including coordinating with courier partners (e.g. Sundarban Courier, Pathao, Steadfast).
• To handle payments through bKash, Nagad, card networks, and SSLCommerz.
• To send order updates, receipts, and important account notices.
• To personalise product recommendations and improve our catalogue.
• To respond to support requests and resolve disputes or refunds.
• To comply with applicable laws in Bangladesh and prevent fraud.

We never sell your personal data. We share information only with trusted partners who help us run the store:

• Payment gateways (bKash, Nagad, SSLCommerz) for transaction processing.
• Courier partners for last-mile delivery.
• Cloud and analytics providers under strict data-handling agreements.
• Government or legal authorities where required by law.

We use cookies to keep you signed in, remember your cart, and understand how the site is used. See our Cookies Policy for details and how to control them.

We keep your account and order records for as long as you have an active account, and for up to 7 years after your last order to satisfy tax and accounting obligations in Bangladesh. You can request earlier deletion at any time, subject to those legal requirements.

You can request access to, correction of, or deletion of your personal data. You can also unsubscribe from marketing emails at any time using the link in any newsletter, or by contacting our support team.

Labisha is intended for shoppers aged 18 and over. We do not knowingly collect personal data from children. If you believe a minor has provided us with information, please contact us so we can remove it.

We may update this policy as our services evolve. Material changes will be highlighted on this page, and the “Last updated” date above will be revised accordingly.