Legal

Privacy Policy

Labisha respects your privacy. This policy explains what personal information we collect when you shop with us, how we use it, and the choices you have over that data.

Last updated: 15 January 2025

Information we collect

We collect information you provide directly when you create an account, place an order, contact support, or subscribe to our newsletter. This includes:

Name, phone number, email address, and delivery address.
Order details, payment confirmations, and communication history.
Optional profile data such as skin type, concerns, and product preferences.

We also collect limited technical information automatically — such as device type, browser, IP address, and pages viewed — to keep the site secure and improve performance.

How we use your information

To process and deliver your orders, including coordinating with courier partners (e.g. Sundarban Courier, Pathao, Steadfast).
To handle payments through bKash, Nagad, card networks, and SSLCommerz.
To send order updates, receipts, and important account notices.
To personalise product recommendations and improve our catalogue.
To respond to support requests and resolve disputes or refunds.
To comply with applicable laws in Bangladesh and prevent fraud.