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Frequently Asked Questions
Quick answers to the questions our shoppers ask most often. Can't find what you're looking for? Reach out — we're glad to help.
Last updated: 15 January 2025
Are Labisha products 100% authentic?
Yes. Every product is sourced through authorised distributors or directly from the brand. We back this with a written authenticity guarantee — if you ever receive an item that's not authentic, we'll refund it in full.
How long does delivery take?
Most orders inside Dhaka arrive in 1–2 working days. Outside Dhaka, expect 3–5 working days; remote upazilas may take up to 7. See our Shipping & Delivery page for full details.
What payment methods do you accept?
- bKash
- Nagad
- Visa, Mastercard, and local debit cards via SSLCommerz
- Cash on delivery (most addresses in Bangladesh)
Can I cancel or change my order?
If your order hasn't been dispatched yet, contact us as soon as possible and we'll update or cancel it. Once a parcel is with the courier, we can no longer change the items, but you can refuse delivery and we'll process a refund under our Returns Policy.
How do I return a product?
Email or WhatsApp us within 7 days of delivery with your order number, the item(s) you'd like to return, and clear photos. The Returns & Refunds page walks you through every step.
Do products come with the original box and seal?
Yes. We ship products in their original packaging with intact seals. If a parcel arrives without a seal or with damaged packaging, please take photos before opening and contact us within 48 hours.
